Friday, November 20, 2009

Troublshooting Password Resets

FIM Self-Service Password Reset makes use of the FIM Sync Service to deliver the passwords to Active Directory, as described in Anthony Ho's Blog.

When troubleshooting you are probably going to be focusing on different product components:
1. FIM Self-Service Password Reset Client Issues
2. FIM Service Issues
3. FIM Sync Issues

If you've narrowed it down to #3 then it is handy to repro without having to constantly go through the SSPR gates.

To troubleshoot FIM Sync password issues try using PowerShell to call WMI against the ADMA in question. It will quickly tell you what the error is, allowing you to make configuration changes to test different options.

T'here's a WMI script in the MSDN Developer Reference for ILM, but if you look at the bottom of the page there is also a much shorter PowerShell script.

Happy troubleshooting!

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